Course Content
Understand the Causes of Conflict || Learn the Importance of Communication || Learn Strategies for Effective Collaboration
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1
Introduction
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Note to User
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2
Lesson 1: An Introduction to Conflict Management
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Contents
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Pre-Video Activity
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Video Lesson
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Post-Video Activity
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Review Quiz
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References
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3
Lesson 2: How Misunderstandings Happen and How to Respond
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Contents
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Pre-Video Activity
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Video Lesson
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Post-Video Activity
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Review Quiz
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References
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4
Lesson 3: How to Communicate to Connect
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Contents
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Pre-Video Activity
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Video Lesson
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Post-Video Activity
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Review Quiz
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References
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5
Lesson 4: Managing Difficult Conversations
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Contents
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Pre-Video Activity
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Video Lesson
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Post-Video Activity
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Review Quiz
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References
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6
Lesson 5: The Importance of Collaboration
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Contents
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Pre-Video Activity
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Video Lesson
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Post-Video Activity
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Review Quiz
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References
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7
Lesson 6: Working With Different Personalities to Build an A-Team
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Contents
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Pre-Video Activity
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Video Lesson
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Post-Video Activity
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Review Quiz
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References
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8
Final Assessment
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Final Assessment
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9
Additional Resources
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Additional Resources
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10
Credits
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Credits
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