Course Content

Understand the Causes of Conflict || Learn the Importance of Communication || Learn Strategies for Effective Collaboration

  • 1

    Introduction

    • Note to User
  • 2

    Lesson 1: An Introduction to Conflict Management

    • Contents

    • Pre-Video Activity

    • Video Lesson

    • Post-Video Activity

    • Review Quiz

    • References
  • 3

    Lesson 2: How Misunderstandings Happen and How to Respond

    • Contents

    • Pre-Video Activity

    • Video Lesson

    • Post-Video Activity

    • Review Quiz

    • References
  • 4

    Lesson 3: How to Communicate to Connect

    • Contents

    • Pre-Video Activity

    • Video Lesson

    • Post-Video Activity

    • Review Quiz

    • References
  • 5

    Lesson 4: Managing Difficult Conversations

    • Contents

    • Pre-Video Activity

    • Video Lesson

    • Post-Video Activity

    • Review Quiz

    • References
  • 6

    Lesson 5: The Importance of Collaboration

    • Contents

    • Pre-Video Activity

    • Video Lesson

    • Post-Video Activity

    • Review Quiz

    • References
  • 7

    Lesson 6: Working With Different Personalities to Build an A-Team

    • Contents

    • Pre-Video Activity

    • Video Lesson

    • Post-Video Activity

    • Review Quiz

    • References
  • 8

    Final Assessment

    • Final Assessment
  • 9

    Additional Resources

    • Additional Resources
  • 10

    Credits

    • Credits